TERMS AND CONDITIONS
Last Updated: September 9, 2026
These Terms & Conditions apply to services provided by VerdX Pest Control (“VerdX,” “we,” “us,” or “our”) and to your use of the VerdX Pest Control website.
Specific pest control services may require a separate written or electronic Service Agreement. Your Service Agreement identifies the services purchased, pricing, service frequency, initial term, covered pests, warranties, and other service-specific terms.
If these Terms & Conditions conflict with a signed Service Agreement, the terms of the signed Service Agreement will control with respect to the services covered by that agreement.
1. Service Agreements
Certain VerdX recurring service plans require an initial 12-month service term. The applicable term will be clearly stated in the customer's Service Agreement before service begins.
After completion of the initial term, recurring service will continue until canceled in accordance with the cancellation provisions of the applicable Service Agreement.
Our current recurring pest agreement, for example, establishes a 12-month initial term followed by continued service until canceled with 30 days' written notice.
2. Right to Cancel
Where applicable, customers may cancel a qualifying transaction before midnight of the third business day following the date of the transaction by providing written notice to:
Additional cancellation rights may apply under state or federal law. Nothing in these Terms & Conditions limits any cancellation right that cannot legally be waived.
The three-business-day cancellation provision is also stated in VerdX's current quarterly pest, mosquito, termite, and bed bug agreements.
3. Initial-Service Discounts & Early Cancellation
VerdX may offer a discounted initial service when a customer enrolls in a qualifying recurring service plan.
When an initial-service discount is provided in connection with a minimum service term, the customer's Service Agreement will show the standard initial-service price and applicable discount.
If a customer cancels before completing the required initial term, the customer may be required to repay the initial-service discount or waived portion of the standard initial service, as specified in the Service Agreement.
This repayment represents recovery of the initial-service discount and is not a charge for services that were never provided.
Your current quarterly pest agreement expressly describes the repayment as the waived portion of the standard initial service.
4. Cancellation After the Initial Term
Unless the applicable Service Agreement provides otherwise, recurring service continues after completion of the initial term until canceled with 30 days' written notice.
Cancellation requests should be sent to:
Customers remain responsible for charges properly incurred before the effective cancellation date.
5. Recurring Billing & Payment Authorization
Customers purchasing recurring services agree to the billing schedule and payment terms displayed in their Service Agreement.
Where a customer authorizes automatic payment, VerdX may charge the payment method on file in accordance with that authorization and the applicable Service Agreement.
Certain recurring agreements may require contractual payments during the initial term even when a customer is unavailable, refuses service, or fails to schedule, provided VerdX has attempted in good faith to perform the contracted service. This requirement will be disclosed in the applicable Service Agreement.
6. Past-Due Accounts & Returned Payments
Customers are responsible for maintaining a valid payment method and paying charges when due.
Past-due balances may result in suspension of future service or warranty coverage as permitted by the applicable Service Agreement.
Returned or failed payments may be subject to a returned-payment fee, and past-due balances may accrue interest or finance charges as stated in the customer's Service Agreement and as permitted by applicable law.
Suspension of service for nonpayment does not automatically cancel an existing Service Agreement. Cancellation must be completed according to the terms of the applicable agreement.
7. Scheduled Service & Property Access
Customers are responsible for providing reasonable access to areas necessary for VerdX to perform the contracted service.
Because many pest-control treatments are preventative in nature, regularly scheduled exterior services may be performed when interior access is not required.
If a customer repeatedly cancels or reschedules a confirmed appointment with less than 24 hours' notice, VerdX may assess a trip charge where permitted by the customer's Service Agreement. Your current general pest agreement provides for a $50 trip charge after more than one such occurrence.
8. Pest Activity & Treatment Expectations
Pest control is an ongoing process. Pest activity may temporarily increase following an initial treatment as existing pest populations are disrupted.
Results vary depending on pest species, infestation level, environmental conditions, property conditions, customer cooperation, and other factors.
Regularly scheduled treatments help maintain treatment barriers and reduce recurring pest activity. No pest-control treatment can guarantee that a property will remain completely pest-free at all times.
9. Complimentary Re-Services
Eligible recurring pest-control plans include complimentary re-services for covered pest activity between regularly scheduled treatments.
If covered pest activity requires attention between regular services, customers should contact VerdX to request a re-service.
Complimentary re-services:
Apply only to pests and areas covered by the customer's active Service Agreement;
Do not expand the customer's contracted coverage;
May require inspection or verification of pest activity; and
Are subject to service-specific exclusions and warranty conditions.
Your quarterly agreement expressly provides free in-between services and complimentary retreatment when needed.
10. Covered & Excluded Pests
Coverage varies by service plan.
A general pest-control plan does not automatically include every pest species or pest-related condition. The customer's Service Agreement identifies the applicable service and covered pests.
Termites and other wood-destroying organisms, wildlife, rodents, bed bugs, mosquitoes, and other specialty pests may require separate inspection, treatment, pricing, or agreements.
General pest-control service does not provide a structural warranty or insurance against pest-related property damage unless expressly stated otherwise in writing.
11. Termite Services
Termite services are governed by a separate termite Service Agreement.
VerdX termite baiting services are intended to control covered subterranean termite activity through installation, monitoring, and maintenance of the applicable baiting system.
Termite baiting is a process that occurs over time. The presence of a baiting system does not physically prevent termites from entering a property, and no specific time can be guaranteed for termites to encounter bait stations or for colony suppression to be completed.
Unless expressly stated otherwise in a written Service Agreement, VerdX termite coverage does not include repair or reimbursement for structural or cosmetic damage caused by termites.
The current termite agreement specifically states that VerdX has no liability for repair of either pre-existing or new termite damage.
Termite coverage, species covered, monitoring requirements, station ownership, supplemental treatments, and other conditions are governed by the applicable termite Service Agreement.
12. Bed Bug Services
Bed bug treatments are subject to service-specific requirements.
Because of the nature of bed bug infestations, complete elimination may require multiple treatments. Customers must follow all preparation instructions provided by VerdX.
Failure to complete required preparation may affect treatment effectiveness and may void applicable warranty coverage.
Bed bug warranties, where offered, are limited to the terms stated in the Service Agreement and may apply only to treated areas. Reintroduction from outside sources may not be covered.
VerdX's current bed bug agreement expressly explains these limitations and provides that its 90-day warranty is limited to treated areas and verified live activity.
13. Exclusion Services
Exclusion services are intended to reduce or prevent pest or wildlife entry through identified and accessible entry points treated or sealed by VerdX.
Exclusion work is preventative and is not a structural or cosmetic renovation.
Where a written warranty is provided, that warranty applies only as described in the applicable Service Agreement. New openings, inaccessible areas, property alterations, construction, damage, or entry through areas VerdX did not seal may not be covered.
Your current exclusion agreement, for example, provides a limited warranty covering re-entry through a point VerdX previously sealed while specifically excluding new openings and other listed conditions.
14. Customer Responsibilities
Customers agree to:
Provide accurate contact, billing, and property information;
Provide reasonable access necessary to perform contracted services;
Follow treatment preparation and post-treatment instructions;
Inform VerdX of known conditions that may affect treatment;
Keep children and pets away from treatment areas when instructed;
Avoid disturbing treatment materials, bait stations, traps, or other equipment; and
Maintain payment obligations according to the applicable Service Agreement.
Failure to follow preparation, access, or other service instructions may affect treatment results and warranty eligibility.
15. Treatment Products & Safety
VerdX applies pest-control products in accordance with applicable product labels, laws, and regulations.
Customers should follow all instructions provided by VerdX technicians concerning treated areas, pets, children, preparation, and re-entry.
Customers with specific sensitivities or concerns regarding treatment products should notify VerdX before treatment so appropriate information and product-label instructions can be provided.
16. Property Damage & Limitation of Warranty
Pest-control services are intended to control or reduce pest activity. They are not property insurance.
Except where specifically stated in a written Service Agreement, VerdX does not provide a warranty against structural damage, personal-property damage, contamination, loss of use, or other losses resulting from pests or pest activity.
Any service-specific warranty is limited to the coverage expressly stated in the applicable Service Agreement.
17. No Guarantee of Complete Pest Elimination
Pest activity is affected by conditions beyond VerdX's control, including weather, neighboring properties, sanitation, construction, landscaping, moisture, structural conditions, customer activity, and pest reintroduction.
Accordingly, VerdX does not guarantee that pests will never enter or re-enter a property.
Where a re-service warranty applies, VerdX's obligation is limited to the reinspection, retreatment, repair, or other remedy expressly described in the applicable Service Agreement.
18. Electronic Communications
By providing an email address or mobile telephone number, customers may receive service-related communications concerning appointments, account activity, billing, agreements, service reminders, and other account notifications.
Marketing text messages will be handled in accordance with applicable consent requirements and VerdX's Privacy Policy. Consent to receive marketing text messages is not a condition of purchasing pest-control services.
Customers may follow the instructions included with applicable messages to manage communication preferences.
19. Website Information
VerdX attempts to keep information on this website accurate and current. However, website descriptions are general and may not describe every service, pest, price, promotion, limitation, or geographic restriction.
Website content does not replace a customer's Service Agreement.
Pricing, promotional offers, service availability, coverage, and terms may vary. The customer's written or electronic Service Agreement controls the services actually purchased.
20. SMS/Text Messaging Terms
By providing your mobile phone number and opting in to receive text messages from VerdX Pest Control, you agree to receive SMS/text messages related to your account and services. Messages may include appointment reminders, scheduling communications, service notifications, account and billing notifications, customer support communications, and, where separately consented to, promotional or marketing messages.
Message frequency varies. Message and data rates may apply.
You may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP or contact VerdX Pest Control at 615-461-5553.
Consent to receive marketing text messages is not a condition of purchasing goods or services.
Wireless carriers are not liable for delayed or undelivered messages.
For information about how VerdX Pest Control collects, uses, and protects personal information and mobile opt-in information, please review our Privacy Policy.
21. Promotions & Special Offers
Promotional pricing may be subject to eligibility requirements, geographic restrictions, service-plan requirements, or minimum service terms.
When a promotional initial-service price requires enrollment in a recurring service plan, the applicable minimum term and regular service pricing will be disclosed before the customer enters into the Service Agreement.
Promotional offers cannot be combined unless expressly stated.
22. Governing Law
Services performed in Georgia are subject to applicable Georgia law. Services performed in Tennessee are subject to applicable Tennessee law.
Any service-specific dispute-resolution or governing-law provision contained in a customer's signed Service Agreement will control with respect to that agreement.
23. Changes to These Terms
VerdX may update these website Terms & Conditions periodically. Updates will be posted on this page with a revised “Last Updated” date.
Changes to these website Terms & Conditions do not retroactively modify a customer's signed Service Agreement.
24. Contact VerdX
Questions regarding these Terms & Conditions or your service may be directed to:
VerdX Pest Control
878 Kurtz Road, Suite 106
Marietta, GA 30066
Phone: (770) 334-9106
Email: info@verdxpest.com